Refund Policy

Kupia Lab Enterprise does not sell products or services directly to consumers. Charges that appear on customer card statements as KUPIA* [PRODUCT] are processed under the Kupia Lab merchant account on behalf of one of our independent product brands.

How to request a refund

For refunds related to a charge with a KUPIA* descriptor:

1. Identify the brand from the descriptor and contact that brand directly using the support contact on its own site.
2. If you cannot identify the brand from the descriptor, email admin@kupia.io with (a) the descriptor as it appears on your statement, (b) the date of the charge, and (c) the amount. We will route your request to the relevant brand.

Backstop

Refund requests submitted within 30 days of the original charge for a KUPIA* descriptor will be reviewed by Kupia Lab if the relevant brand does not have an explicit refund policy in place. We will issue a refund where the request is reasonable and the underlying brand confirms the charge.

Disputes & chargebacks

Customers are strongly encouraged to contact us before initiating a chargeback with their bank. Direct contact almost always resolves issues faster than the chargeback process.

Contact

admin@kupia.io